Privacy policy

Last updated: May 9, 2025


This Privacy Policy describes how NTEL Solutions ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ntelsolutions.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the "Last updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. This may include information you provide directly, information collected automatically through your use of the Services, and information obtained from third parties. The information we collect depends on how you interact with us.

In addition to the specific uses outlined below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users.

What Personal Information We Collect
The types of personal information we collect depend on your interactions with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You:
Contact details, including your name, address, phone number, and email.
Order information, such as billing and shipping addresses, payment confirmation, and contact details.

Account information, including username, password, and security questions.
Customer support information you provide in communications with us.
Some features may require you to provide certain information. Choosing not to provide this information may prevent you from accessing those features.

Information We Collect About Your Usage:
We may automatically collect "Usage Data" through cookies, pixels, and similar technologies. This may include:

  • Device and browser information
  • Network connection details
  • IP address
  • Your interactions with the Services

Information We Obtain from Third Parties:
We may receive your information from vendors and service providers who collect information on our behalf. These may include:

  • Companies supporting our Site and Services (e.g., Shopify)
  • Payment processors collecting billing details to fulfill orders
  • Advertising and analytics partners collecting interaction and engagement data

This information will be treated in accordance with this Privacy Policy. Also see "Third Party Websites and Links."

How We Use Your Personal Information
Providing Products and Services: To process payments, fulfill orders, manage your account, send notifications, and enable returns or exchanges.
Marketing and Advertising: To send promotional communications and tailor advertisements.

Security and Fraud Prevention: 
To detect and prevent fraudulent or illegal activity. Communication and Service Improvement: To respond to inquiries and enhance our Services.

Cookies
We use cookies to improve and operate our Site and Services, run analytics, and enhance user experience. See Shopify's Cookie Policy at https://www.shopify.com/legal/cookies for more details. Blocking cookies may impact functionality.

We recognize Global Privacy Control (GPC) signals for opting out of data sharing and targeted advertising. Learn more at https://globalprivacycontrol.org/. We do not currently respond to other "Do Not Track" signals.

How We Disclose Personal Information
We may disclose personal information for legitimate business purposes or legal requirements:

  • To service providers (e.g., payment processors, IT and analytics providers)
  • To business and marketing partners
  • With your consent or at your direction
  • Within our corporate group
  • In business transactions or legal proceedings
  • In the past 12 months, we have disclosed:
  • Identifiers and contact information
  • Order and account details
  • Shopping and support records
  • Usage data
  • Geolocation data

We do not use or disclose sensitive personal information without your consent or for inferring characteristics.

We have "sold" or "shared" personal information for advertising and marketing over the past 12 months as defined under applicable law:
Identifiers
Commercial information
Usage data


Third Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. Public posts and social media activity may be visible to others. Review their policies before sharing information.

Children's Data
Our Services are not intended for children. We do not knowingly collect information from anyone under 16. If a child has shared personal information, parents may contact us to request deletion.

Security and Retention of Your Information
We implement security measures to protect your information but cannot guarantee complete security. Avoid transmitting sensitive data over unsecured channels.
We retain personal information as needed for account maintenance, legal compliance, dispute resolution, and enforcing agreements.

Your Rights

Depending on your location, you may have the following rights:

  • Right to access/know
  • Right to delete
  • Right to correct
  • Right to data portability
  • Right to restrict processing
  • Right to withdraw consent
  • Right to appeal a decision

You can opt out of promotional emails using the unsubscribe link. We may still send transactional messages.

To exercise your rights, contact us using the information below. We may verify your identity and require authorization for agent-submitted requests. We will respond as required by law and will not discriminate against you for exercising your rights.

Complaints
If you have complaints about our data handling, contact us using the information below. You may appeal or file a complaint with your local authority if unresolved.

International Users
We may transfer and process your data outside your country, including through third-party providers. For EU/UK users, we use legal transfer mechanisms such as Standard Contractual Clauses.

Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 contact@ntelsolutions.com